Consumer Protection and Consumer Dispute Resolution
Hosny & Partners provides specialized legal services in the field of consumer protection, including representing clients before the Consumer Protection Agency and the competent administrative and regulatory authorities, and taking all the legal measures necessary to safeguard their rights and legitimate interests.
These services include, in particular
- Preparing, drafting and filing complaints and grievances before the Consumer Protection Agency, and following up on their examination and determination.
- Representing clients in disputes arising from the purchase of goods or the receipt of services, including disputes relating to real estate development projects.
- Conducting negotiations and amicable settlement with companies and service providers to reach legal solutions that preserve clients’ rights.
- Taking the judicial and administrative measures necessary to claim compensation and redress for damages resulting from violations or breaches of contractual obligations.
- Providing legal opinions and advice on the rights afforded to consumers under the applicable legislation and regulations.
- Representing clients before the competent judicial and regulatory authorities in disputes related to consumer protection.
Our Services
- Capital Market
- Non-Banking Financial Activities
- Banking, Payment Services and Financial Technology
- Insurance and Reinsurance
- Corporate and Investment
- Competition Protection and Economic Concentrations
- Consumer Protection and Consumer Dispute Resolution
- Small, Medium and Micro Enterprises
- Intellectual Property and Trademarks
- Contracts, Internal Regulations and Corporate Systems
- Litigation and Arbitration in Economic Disputes
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FAQ
Frequently asked questions
Which law governs consumer protection in Egypt?
Consumer Protection Law No. 181 of 2018 and its executive regulations. The Consumer Protection Agency receives and investigates complaints and monitors the compliance of suppliers and advertisers.
How do I file a complaint against a supplier or company?
A complaint can be filed with the Consumer Protection Agency together with proof of the transaction, such as an invoice, contract or correspondence. We help you prepare and follow up the complaint or take the appropriate legal action to claim compensation.
Do you also serve businesses?
Yes. We review sales, warranty and return policies, contract terms and advertising to ensure they comply with the law, and we represent companies before the Agency and in amicable settlements, reducing the risk of fines and disputes.
Can a dispute be settled amicably before going to court?
Yes, and an amicable settlement is often faster and less costly for both parties. We negotiate and draft settlement agreements, and go to court when necessary.
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These answers are general information and do not replace legal advice on your specific case.
